We could say that the majority of purchasing decisions are based on price?While this is comprehensive, it is not entirely true. In reality, we decide or choose any product or service based on the balance between cost and benefit, or cost and quality. If a product doesn't have good quality, you won't buy it even if the price is very low. On the other hand, if a service has been completely satisfactory, you don't hesitate to pay a high price.
In that case, how can you determine if the cost of a cleaning service is reasonable? You should consider the following variables: quality, experience of the cleaners, communication, company support and the balance between time and results. Let's examine each one.
In the world of cleaning services, quality refer to the results that you wait about the job. Depending of the kind of cleaning service, the results maybe are differents. For example, if you contract for a maintenance cleaning or a deep cleaning or a post construction cleaning. Each job is different and requires different tasks, skills, products, and time to complete. Quality include puntuality, complaint resolution at no extra cost.
About the experience of the cleaners, this is a very important aspect. Experienced individuals clean efficiently, following protocols and a specific order. They know how to clean each area, surface, material, etc., and which products are best suited for cleaning them. Furthermore, the training that the company provides to its cleaners. A well-trained cleaner pays special attention to details.
Perhaps it doesn't seem important, but communication between the customer and the cleaner is crucial. In Malta, many foreigners who work as cleaners don't speak English. While they may handle basic tasks, this can sometimes lead to confusion, misunderstandings, and frustration, inevitably affecting the quality of the work.
When talking about company support, we are referring to the company's ability to resolve issues and problems promptly. Additionally, when you contract a cleaning service, the idea is to entrust the problem into capable hands. A good company takes that burden off your shoulders. What is sought in this case is to have a clean area at the lowest possible cost but with the highest quality.
But a low cost doesn't always mean a low price for the work, but rather using just the right amount of time and effort needed to achieve the desired cleaning objectives. This is where the balance between time and results can be a critical point. In a good cleaning company, the time and budget of the clients are understood and respected. That's why the hourly rate per cleaner may seem a bit high, but this value is offset by the optimized time used for each job. It's of no use to pay a low hourly rate if that cleaner doesn't know how to do their job and uses many hours to complete it.
At Malta Elite Cleaning, we pay special attention to details as part of our quality guarantee. We ensure the punctuality of our cleaners, and in case any of them falls ill, we have the ability to quickly replace them. We strive to provide training through an extensive process, and we evaluate our employees' performance every month. Additionally, we hire English-speaking employees and make efforts to keep our team motivated. Furthermore, we constantly monitor our cleaners regarding their mobilization times, where they are providing the service, the time they are spending on their work, and of course, its quality. In the event of any complaints from our clients, we will always resolve them at no extra cost.
Understanding all these details about the cleaning service, now let's talk about the prices. In Malta, you can hire a cleaner starting from 10 euros per hour, and prices go up to 20 euros, plus VAT. What causes the price to vary is whether the service is contracted regularly, for example, for a year, every weeks or every days, or if it is for a one-time job. The number of hours obviously depends on the type of work contracted. This way, you can calculate if what you are being charged is adjusted to the market price and your specific needs.
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